Refund policy

Matchless Candle is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please reach out to our customer service team.

• Timeframe for Returns: We offer a 30-day return on eligible items purchased on matchlesscandle.com from the date of delivery based on tracking details. Shipping fees from original order will not be refunded.
  
  
• Condition of Items: Items must be unused in the original manufacturer’s packaging and packaged well to ensure no damage in transit. 
  
  
• Return Authorization: Customers need to obtain authorization from our portal or team before returning an item. Shipping instructions will be provided once the return is authorized. 
  
  
• Refund Method: If return is approved after receiving and inspecting returned item(s), a refund will be issued in the form of the original payment method. All refund recipients will receive an email confirmation for their records. Please allow 5-7 business days for the refund back to your original form of payment. 
  
  
• Start Return Process: To start a Return for an order placed through matchlesscandle.com, please visit: Return Portal Here

Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found, you will be able to select which items you’re returning and print a return label.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies. 

Orders placed outside of matchlesscandle.com will not be processed through this portal. Please contact us if you placed your order directly via Facebook, Instagram, or TikTok Shop. 

Damaged or Defective Items 

Please contact our customer service team if you receive a damaged or defective product as we have a 90-day limited warranty on all Matchless Candle products. If you purchased your candle elsewhere, please read our warranty policy here.

Order Cancellation 

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders generally cannot be changed or cancelled after they have been received. Please see our Shipping Policy for more information.